FAQ

Frequently asked questions

Everything you need to know about orders, shipping and returns.

Orders & shipping

Still need help? Contact us.

When will my order ship?

Orders are processed within 1–2 business days. Once shipped, you'll receive a confirmation email with tracking details.

How long does delivery take?

Delivery typically takes 7–14 business days depending on your location.

What is your return policy?

We accept returns within 30 days of delivery for unused items in original packaging. Contact us and we'll walk you through it.

How can I track my order?

Once your order ships, you'll get a tracking link by email. You can also check the status anytime on our Track Order page.

What payment methods do you accept?

We accept all major credit cards, PayPal and other secure checkout options.

How do I contact support?

Email us anytime at support@mypetzy.shop — we typically respond within 24 hours.